Refund policy

Sunland Grown wants you to receive healthy, accurately labeled plants in good condition.

Live Plants
Because live plants are perishable and can be affected by weather, handling, watering, and care after purchase, all plant sales are considered final once the plant has been accepted or picked up, except in cases of damage, incorrect labeling, or a clear quality issue present at the time of sale.

Problems With Your Order
If there is a problem with your plant or order, please contact Sunland Grown as soon as possible and include photos when applicable.

If a plant arrives damaged, is mislabeled, or has a verified quality issue that existed before delivery or pickup, Sunland Grown may offer a replacement, store credit, or refund depending on the situation and available inventory.

Dormancy & Seasonal Appearance
Dormant, leafless, or seasonally reduced growth is normal for many plants and is not considered a defect.

Customer Care
Once a plant has been received, proper watering, planting, winter protection, sunlight, and ongoing care are the customer’s responsibility. Sunland Grown cannot guarantee survival after purchase when losses are caused by weather, neglect, improper planting, overwatering, underwatering, pests, animals, or unsuitable growing conditions.

Merchandise
Unworn, unused merchandise in original condition may be eligible for return within 14 days of purchase. Contact Sunland Grown before returning any item.

Questions
For questions about a return, replacement, or plant issue, please contact us through the Contact page.